
Live Only
Participation in the live upcoming webinar
Overseeing in-house collections efforts is tricky business. You want your people to be assertive and firm, but you don’t want to risk pushing customers too far.
So what’s the secret to making your collections efforts effective, legally compliant and customer-friendly? Balance. This program gives you step-by-step guidance on how to get it done. (more details below)
Your entire team needs a proven strategy for walking the tightrope between getting the money you’re owed, and maintaining strong, long-term customer relationships.
That’s what this information-packed program delivers. Featuring internationally recognized collections expert Jeff Tharnish, you’ll gain practical techniques for collecting more outstanding payments faster, while keeping—and even strengthening—relationships. Jeff will walk through what works and what doesn’t, regardless of the size of your team or the type of your business.
Whether you have a dedicated collections team or count on A/R, customer service or another department to handle this critical function, this webinar will teach you how the best get it done.
The program will cover:
Jeff Tharnish is the International Account Manager and Certified Senior Collection Professional at ABC-Amega, Inc. Being fluent in Spanish, Jeff assists in managing International collections department while working an international desk. He coaches and mentors international collection representatives and assists in managing departmental needs.
Participation in the live upcoming webinar
Full MP4 recording of webinar, including Q&A (digital download).
Participation in the live webinar + Full MP4 Recording (digital download).
Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. (digital download)
Participation in the live upcoming webinar
Full MP4 recording of webinar, including Q&A (digital download).
Participation in the live webinar + Full MP4 Recording (digital download).
Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. (digital download)
Each purchase is for ONE computer to access the session.
A group may participate in a room together as long as only 1 computer is logged in.
If you need more than one computer to access the webinar, please call customer service at 888-479-2777.
A charge will apply for each connection.