7 Steps to an Effective Collections Call: Get Paid, Keep Customers

WHY ATTEND

Your entire team needs a proven strategy for walking the tightrope between getting the money you’re owed, and maintaining strong, long-term customer relationships.

That’s what this information-packed program delivers. Featuring internationally recognized collections expert Jeff Tharnish, you’ll gain practical techniques for collecting more outstanding payments faster, while keeping—and even strengthening—relationships. Jeff will walk through what works and what doesn’t, regardless of the size of your team or the type of your business.

Whether you have a dedicated collections team or count on A/R, customer service or another department to handle this critical function, this webinar will teach you how the best get it done.

LEARNING OBJECTIVES

The program will cover:

• How to develop an effective “telephone personality” that customers respect
• What you must do before picking up the phone to make a collections call
• How “listening between the lines” can improve your collections efforts
• The seven fundamental steps of collections calling … and why they work
• Telephone “do’s & don’ts” that can make or break your collections program
• How to respond to the most commonly used objections with confidence
• Essential steps to developing the right approach for each collections call
• Four creative strategies that get even the most stubborn customers to act

ABOUT THE SPEAKER

Jeff Tharnish is the International Account Manager and Certified Senior Collection Professional at ABC-Amega, Inc. Being fluent in Spanish, Jeff assists in managing International collections department while working an international desk. He coaches and mentors international collection representatives and assists in managing departmental needs.