Conflict Resolution Skills for Managers and Supervisors

Duration: 60 minutes

Workplace conflict never just goes away on its own. In fact, when managers and supervisors ignore it, feelings of anger, resentment and frustration escalate, resulting in turnover, poor productivity and slumping morale. Why do so many leaders let this happen? The answer is simple. They don’t have the tools to defuse conflict effectively – so they avoid it. This program will give them the guidance they need. (more details below)

* Approved for 1.0 recertification credit hour through HRCI & SHRM.


WHY ATTEND

Unmanaged conflict is an obvious threat to organizational success. But many managers and supervisors don’t realize how destructive it is for their own careers. For anyone in a leadership role, the ability to confront problems and handle conflict is NOT optional. It’s a must-have skill. This session will give supervisors the confidence they need to resolve conflict before it spirals out of control.

LEARNING OBJECTIVES

Our speaker will explain:

  • The 3 stages of a conflict: from mild annoyance to overt battles!
  • The 5 styles of management conflict and how to identify the right one for each situation.
  • How to shift out of “unpleasant encounter” mode and into “learning opportunity” mode when confronting an issue.
  • How to take your emotions out of the equation even when faced with angry or abusive people.
  • The 3 “Don’ts” when in the mix of a conflict negotiation.
  • How to psych yourself up for “the talk”; setting the stage so you’re relaxed and confident.

ABOUT THE SPEAKER

Pamela Jett is a communication expert with a broad clientele that includes the high-tech sector, manufacturing, women's groups, government agencies, and finance and banking. She has given well over 800 presentations to more than 135,000 people in seven countries. Pamela works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Today, with more than 15 years of professional speaking experience, Pamela has been nationally recognized for her presentation skills. In 2007 Pamela became one of fewer than 200 women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association.

Certification

This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

What You Get With Each Option

Live Recording

Live Only

Participation in the live upcoming webinar

Recording

Recording Only

Full MP4 recording of webinar, including Q&A (digital download).

Live and Recording

Live + Recording

Participation in the live webinar + Full MP4 Recording (digital download).

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. (digital download)

What You Get With Each Option close

Live Recording

Live Only

Participation in the live upcoming webinar

Recording

Recording Only

Full MP4 recording of webinar, including Q&A (digital download).

Live and Recording

Live + Recording

Participation in the live webinar + Full MP4 Recording (digital download).

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. (digital download)

About Webinar Connections close

Each purchase is for ONE computer to access the session.
A group may participate in a room together as long as only 1 computer is logged in.
If you need more than one computer to access the webinar, please call customer service at 888-479-2777.
A charge will apply for each connection.