Confront and Stop Unacceptable Employee Behavior: Proven Tactics Every Manager Can Use Today

Thursday, January 10, 2019 at 1pm ET           Duration: 60 minutes

Few things are more demotivating to your high-performing employees than working for a boss who is afraid to confront bad behavior. Unfortunately, avoidance is the go-to strategy for many managers. Why? Because they lack the knowledge, experience or confidence to take control of troublemakers who disrupt the workplace and undermine morale. This webinar will give them an actionable plan for putting an end to unacceptable behavior once and for all. (more details below)

* Approved for 1.0 recertification credit hour through HRCI & SHRM.


WHY ATTEND

Every manager encounters employees who cross the line. Maybe they tell off-color jokes. Spread gossip. Act like slobs. Ridicule core organizational values. Or violate company rules and policies.

The easiest way to deal with such inappropriate behaviors is to ignore them and hope they just go away. But they never do, so the team suffers, productivity falls off and the manager’s reputation as a competent leader is destroyed.

Great managers recognize that putting a stop to unacceptable behavior requires a complex mix of communication skills, persuasion, intuition, toughness and credibility. They know how to probe for the reasons behind the behavior, anticipate reactions, manage expectations, seek alignment, set boundaries and hold people accountable. When bosses learn how to confront employees effectively, they create a culture where lines are clearly drawn and bad behavior is instantly recognized by all as unacceptable. That’s what attendees will learn in this must-attend session.

LEARNING OBJECTIVES

This program will cover:

  • Two things every manager must do BEFORE attempting to hold an employee accountable for bad behavior
  • The importance of clarifying expectations and getting on the same page
  • Barriers to holding people accountable and how to break through 
  • Why progressive discipline is so important and how to do it
  • The difference between counseling and discipline - and when to use each
  • Specific scripts for counseling or disciplining employees
  • How to deal with difficult employee issues like:
    • Resistance to change
    • Low self-esteem or confidence
    • Lack of motivation
    • Passive-aggressive behavior
  • When you have grounds for immediate dismissal/termination

                            ABOUT THE SPEAKER

                            Keith Sanders is the president of Keith Sanders International, LLC, based in Nashville, Tennessee. Sanders is a communications expert who works with leaders who want to increase their influence in the workplace.

                            His background in television news and radio management helped him learn how to build strong teams under strict deadlines when emotions are high. Now, through keynotes, training and coaching, Sanders shares his expertise to help managers generate more rapport with the people they supervise, foster stronger relationships to encourage cooperation and, ultimately, increase results! Whether “results” for you means happier employees, a more harmonious office or boosting revenue.

                            In the past decade, Sanders has presented more than a thousand live programs to hundreds of companies and associations in 44 states, Canada and Puerto Rico. Some of his happy clients include Kraft Foods, AutoZone, the United States Army National Guard, Florida Power & Light and the YMCA.

                            Certification

                            This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

                            What You Get With Each Option

                            Live Recording

                            Live Only

                            Participation in the live upcoming webinar

                            Recording

                            Recording Only

                            Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

                            Live and Recording

                            Live + Recording

                            Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

                            Event Package

                            Event Value Pack

                            Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

                            What You Get With Each Option close

                            Live Recording

                            Live Only

                            Participation in the live upcoming webinar

                            Recording

                            Recording Only

                            Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

                            Live and Recording

                            Live + Recording

                            Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

                            Event Package

                            Event Value Pack

                            Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

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