Difficult Conversation Scripts: Exactly What to Say in Tough Situations

WHY ATTEND

The most effective managers know that avoiding difficult employee conversations only makes things worse and can lead to low morale, poor productivity and high turnover. And when problems are ignored too long, managers risk losing their credibility as a leader.

So why is avoidance so often the go-to strategy when tough conversations must be had? Because most managers have never been shown how to get them done. They don’t have a plan.

Fortunately, conducting difficult conversations is a leadership skill like any other—it can be learned, and it can be mastered.

In this fast-paced and information-packed webinar, communication and leadership expert Pamela Jett will walk you through exactly how to handle even the most brutally awkward conversations.

LEARNING OBJECTIVES

This webinar will show new and experienced managers alike how to:

• Side-step the common assumptions that get in the way of effective difficult conversations
  
• Choose the right words when discussing:
  
• Poor performance
• Bad attitudes
• Inappropriate behaviors
• And habitual tardiness
• Avoid the biggest conversational mistakes even well-intentioned leaders make when the heat is on
  
• Master techniques to prevent emotions from hijacking conversations
  
• Respond appropriately in the face of pushback, defensiveness, and even tears
  
• Create an action plan and be prepared for difficult conversations. 

ABOUT THE SPEAKER

With a wide-ranging clientele that includes the high-tech sector, manufacturing, women's groups, government agencies, and finance and banking, Pamela Jett is a communication expert who has given well over 800 presentations to more than 135,000 people in seven countries. Pamela works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Today, with more than 15 years of professional speaking experience, Pamela has been nationally recognized for her presentation skills. In 2007 Pamela became one of fewer than 200 women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association.

Certification

This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).