Managing and Motivating the Seven Most Challenging Types of Employees

Duration: 90 minutes

Most of your employees do their jobs without creating problems. Most, not all. Nearly every manager deals with handful of high-maintenance drama queens, whiners, and malcontents who waste your time and undermine team morale. You can’t ignore them and you can’t just wait for them to cause more trouble before you take action. You need a plan. This program will give you the framework you need to tackle even the most difficult personalities. (more details below)

* Approved for 1.5 recertification credit hour through HRCI & SHRM.


WHY ATTEND

Dealing successfully with difficult employees hinges on a simple principle: Every behavior has a goal. As a manager, if you can understand the goal, and you can start correcting the behavior of variety of challenging personalities in the workplace.

In this webinar, management expert Marie McIntyre will explain her five-step methodology, which she calls the “AMISH Formula” for behavior change: The steps are: Awareness, Motivation to Change, Identifying Problem Behaviors, Substituting New Behaviors, and Habit-forming Practice.

Her program will give you a deep understanding of the seven most challenging types of employees—and you’ll leave with a specific and detailed plan for managing and motivating each one.

LEARNING OBJECTIVES

The program will include:

  • How managers can unconsciously enable employees by rewarding negative behaviors
  • The five traits managers must have to effectively deal with challenging employees
  • How to respond when challenging employees blame others or deny responsibility
  • Proven techniques for dealing with:
    • Confrontational types: Drama Queens, Challengers and Power Grabbers
    • Passive Aggressives: Slackers and Clingers and Childish Adults: Whiners, Pouters, Tattletales and Gossips
  • How to inspire challenging employees by flipping their “motivational switch”
  • A 10-step “coaching road map” to guide your performance discussions
  • Dealing with truly toxic employees: When termination is the only option

        ABOUT THE SPEAKER

        Marie McIntyre operates a career coaching business in Atlanta, GA, and the website www.yourofficecoach.com.

        She is the author of two books - Secrets to Winning at Office Politics and The Management Team Handbook – and writes a career advice column, Your Office Coach, which appears in newspapers nationwide. She is also a regular contributor to CNBC online.

        Marie's advice has been quoted in Fortune, the New York Times, the Wall Street Journal, Forbes and many other publications. As a consultant, Marie has worked with a wide variety of organizations, including Cisco, The Home Depot, AT&T, Walgreens, Lockheed Martin, and the CDC.

        Certification

        This program has been approved for 1.5 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

        What You Get With Each Option

        Live Recording

        Live Only

        Participation in the live upcoming webinar

        Recording

        Recording Only

        Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

        Live and Recording

        Live + Recording

        Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

        Event Package

        Event Value Pack

        Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

        What You Get With Each Option close

        Live Recording

        Live Only

        Participation in the live upcoming webinar

        Recording

        Recording Only

        Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

        Live and Recording

        Live + Recording

        Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

        Event Package

        Event Value Pack

        Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

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