Conflict Resolution Skills for Managers and Supervisors

WHY ATTEND

Unmanaged conflict is an obvious threat to organizational success. But many managers and supervisors don’t realize how destructive it is for their own careers. For anyone in a leadership role, the ability to confront problems and handle conflict is NOT optional. It’s a must-have skill. This session will give supervisors the confidence they need to resolve conflict before it spirals out of control.

LEARNING OBJECTIVES

Our speaker will explain:

• The 3 stages of a conflict: from mild annoyance to overt battles!
  
• The 5 styles of management conflict and how to identify the right one for each situation.
  
• How to shift out of “unpleasant encounter” mode and into “learning opportunity” mode when confronting an issue.
  
• How to take your emotions out of the equation even when faced with angry or abusive people.
  
• The 3 “Don’ts” when in the mix of a conflict negotiation.
  
• How to psych yourself up for “the talk”; setting the stage so you’re relaxed and confident.

ABOUT THE SPEAKER

Pamela Jett is a communication expert with a broad clientele that includes the high-tech sector, manufacturing, women's groups, government agencies, and finance and banking. She has given well over 800 presentations to more than 135,000 people in seven countries. Pamela works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Today, with more than 15 years of professional speaking experience, Pamela has been nationally recognized for her presentation skills. In 2007 Pamela became one of fewer than 200 women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association.

Certification

This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).