Discipline Conversations: Communication Strategies for Improving Employee Performance

WHY ATTEND

Most managers aren’t born with the natural ability to comfortably confront employees when behavior or performance is poor. They need specific tools, a conversation roadmap and carefully considered scripts to help navigate these tough conversations.

That’s exactly what you’ll get in this fast-paced session for managers of every level. Whether you’re a C-level executive critiquing the performance of senior management or a first-time supervisor in charge of former peers’ performance, this practical webinar will arm you with a blueprint to tackle performance issues head-on.

The session is structured around real-world case studies where communications expert Pamela Jett blends her humor and intellect to explain exactly what the manager should say in each scenario. Attending this session will ease some of the stress of initiating discipline conversations. And the tools you’ll gain in this program can be put to work immediately after the session.

LEARNING OBJECTIVES

In this webinar, you will learn how to:

• Get your brain ready—The mindset you’ll need to initiate disciplinary conversations 
• Prepare to differentiate between “can’t do” and “won’t do” issues
• Gain inspiration to ignite positive behavior change.
• Learn skills for staying calm when the conversation gets tense 
• Get your words ready-- Specific tools to achieve a positive outcome
• A 4-step process to request behavior change
• The “BCA technique” template for almost any difficult conversation
• How to stop feeding carrots to “stick people”
• A system to discover the root cause of the performance issues 
• Open ended questions that gain cooperation
• Master the conversation—A game plan for managing the tough talk 
• What to say/do when tears flow
• Things NOT to say during a disciplinary conversation (it’s not what you think…)
• The power of silence—how to use it 
• How to record action items that will hold people accountable after the conversation
• Participants are sure to leave this session with new and innovative communication tools for handling difficult conversations.

ABOUT THE SPEAKER

With a wide-ranging clientele that includes the high-tech sector, manufacturing, women's groups, government agencies, and finance and banking, Pamela Jett is a communication expert who has given well over 800 presentations to more than 135,000 people in seven countries. Pamela works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Today, with more than 15 years of professional speaking experience, Pamela has been nationally recognized for her presentation skills. In 2007 Pamela became one of fewer than 200 women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association.

Certification

This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).