Emotional Intelligence: The Key to World-Class Leadership

WHY ATTEND

You likely know that Emotional intelligence (EQ) is the ability to identify, understand, and manage emotions in positive and constructive ways. But is it a trait you’re either born with or not? The good news is, EQ can be learned. And the best managers know how to recruit, encourage, and reward it.

That’s what this fast-paced and fascinating program is all about. In this webinar, communication expert Pamela Jett delivers a step-by-step guide for evaluating and improving the EQ of your employees—and yourself. You’ll discover that, unlike IQ, your employees’ EQ is variable and can be increased with intentional effort.

LEARNING OBJECTIVES

Join us for this remarkable event and learn how to:

• Assess the Emotional Intelligence of your employees and prioritize where to focus your EQ improvement efforts
• Employ reflective listening skills-- a key trait of emotionally intelligent leaders
• Go deeper than resumes and stock interview questions so you can hire for high EQ
• Identify and use emotions in a constructive way—to tap into employees’ internal motivations and coach them toward peak performance
• Understand where emotionally intelligent people fall on the spectrum between emotionally passive and emotionally aggressive
• Utilize resources and tools to improve your EQ

ABOUT THE SPEAKER

With a wide-ranging clientele that includes the high-tech sector, manufacturing, women's groups, government agencies, and finance and banking, Pamela Jett is a communication expert who has given well over 800 presentations to more than 135,000 people in seven countries. Pamela works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Today, with more than 15 years of professional speaking experience, Pamela has been nationally recognized for her presentation skills. In 2007 Pamela became one of fewer than 200 women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association.

Certification

This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).