Workplace Incivility: How to Stop Rude, Petty, Disrespectful Behavior

Duration: 90 minutes

Workplace incivility seems like a small matter on the surface - bad manners, some squabbling, perhaps a lack of common courtesy. But the reality is that disrespectful behavior can measurably undermine your team’s ability to produce results. But where do you draw the line? When does occasional disagreement become an unhealthy culture? This program will show you the warning signs of an “incivility epidemic" and give you proven strategies for nipping it in the bud. (more details below)

* Approved for 1.5 recertification credit hour through HRCI & SHRM.


WHY ATTEND

Research shows that when people are rude to one another, they are much less likely to share information, contribute helpful suggestions or offer assistance. Additionally, workplaces with low courtesy standards suffer from lower morale and higher turnover.

Respectful treatment, on the other hand, creates the foundation for cooperation between individuals and collaboration among departments. It’s not just about getting along. It’s about getting things done.

If you think your team can use a civility health check, join us for this 90 minute webinar with workplace communication expert Dr. Marie McIntyre. You’ll learn to recognize the signs of an incivility epidemic at work and specific strategies for improving coworker relationships, turning around a team, or changing an entire organizational culture.

LEARNING OBJECTIVES

The program will cover:

  • Why common courtesy is not so common
  • Seven warning signs of an incivility problem
  • Childish adults: Pouters, screamers, & public attackers
  • Communication insults: Email bombers, cyber-junkies, & non-responders
  • How incivility hurts productivity and increases turnover
  • Why professional adults sometimes act like brats
  • Quick Quiz: Taking an honest look in the mirror
  • How silent bystanders and wimpy managers encourage offensive behavior
  • Dealing with drama: Gossips, snobs, & office divas
  • How coworkers can learn to have civil conversations about incivility
  • Legal hazards: frat boys, closet bigots, & sexual predators
  • The five-step formula for changing an organizational culture
  • Beyond civility: Twelve signs of a truly collaborative workplace

                                  ABOUT THE SPEAKER

                                  Marie McIntyre is a workplace psychologist who operates an international career coaching business and the website www.yourofficecoach.com . She has written a workplace advice column, Your Office Coach, for thirteen years and is the author of two business books, Secrets to Winning at Office Politics and The Management Team Handbook.

                                  Previously, Marie held management positions in both business and government, including Director of Human Resources in a Fortune 500 company. As a consultant, she has worked with a wide variety of organizations, including Cisco, The Home Depot, AT&T, Walgreens, Lockheed Martin, and the CDC.

                                  Marie’s career advice has appeared in Fortune, the Wall Street Journal, the New York Times, Canadian Business, and many other publications.

                                  Certification

                                  This program has been approved for 1.5 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

                                  What You Get With Each Option

                                  Live Recording

                                  Live Only

                                  Participation in the live upcoming webinar

                                  Recording

                                  Recording Only

                                  Full MP4 recording of webinar, including Q&A (digital download).

                                  Live and Recording

                                  Live + Recording

                                  Participation in the live webinar + Full MP4 Recording (digital download).

                                  Event Package

                                  Event Value Pack

                                  Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. (digital download)

                                  What You Get With Each Option close

                                  Live Recording

                                  Live Only

                                  Participation in the live upcoming webinar

                                  Recording

                                  Recording Only

                                  Full MP4 recording of webinar, including Q&A (digital download).

                                  Live and Recording

                                  Live + Recording

                                  Participation in the live webinar + Full MP4 Recording (digital download).

                                  Event Package

                                  Event Value Pack

                                  Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. (digital download)

                                  About Webinar Connections close

                                  Each purchase is for ONE computer to access the session.
                                  A group may participate in a room together as long as only 1 computer is logged in.
                                  If you need more than one computer to access the webinar, please call customer service at 888-479-2777.
                                  A charge will apply for each connection.