I never received my login information for the webinar. What should I do?
Please check your Spam and Junk email folders for an email from B21 Webinars . If you are unable to locate the email, please contact us here.
What are the different format options for webinars?
Live Only: This option will allow you to attend a live webinar, online as it’s happening. You’ll be able to
ask questions and watch the webinar in real-time. You’ll need a reliable web connection and a phone
line (or a sound card and speakers to listen over the web). This option does not include a recording of
the webinar to watch later.
Recording Only: This option will provide you an MP4 (audio + video) recording of a webinar. You will not
be able to ask questions, but you will be able to hear the questions and answer session that was
conducted during the live session. You will also be able to watch it as many times as you would like and
share it with others inside your organization. The recording will include a link to handouts, which is
usually a copy of the slides used in the presentation.
Live + Recording: This option includes everything in both the “Live Only” and “Recording Only” sessions
Event Value Pack: This option includes everything in the “Live + Recording” option plus an audio-only
MP3 recording so that you can listen to the webinar in a standard CD player (if you select Hard Copy) or
MP3 player (if you select either Hard Copy or Digital Download). This is our most popular option
because customers enjoy the flexibility of both asking questions during the live session and also
watching the webinar again and sharing it with others with the flexibility of using the MP4 (audio +
video) or the MP3 (audio only).
Can my employee/coworker/boss/friend watch the webinar too?
Yes, IF you can watch together on the same computer. If others need to access the webinar from
separate computers, or in a different location, you will need to purchase additional Live Event seats.
Each Live webinar seat is for 1 internet connection. The link you receive from us to attend the webinar
will only allow 1 computer to enter the webinar. If you share your login information with someone else
and they join the webinar before you, your link will not work when you try to join the webinar. The
majority of our customers attend our webinars in a conference room with coworkers using one
computer and a speaker phone. If you would like to purchase multiple seats at a live event so that
others may watch from their own computers, we do have bulk discounts available. Please contact us for details.
Will I need any special software to attend a live webinar?
We use Adobe Connect Meetings for all of our live webinars. Please click here to test your system. If your company has strict firewalls or restricts downloading temporary files, please
contact your IT department few days before the webinar to ensure you’ll be able to join the session.
When will my order arrive?
If you selected “Hard copy by mail”
Orders for a recording of an upcoming webinar ship approximately 1 week after the live event. If you
ordered a recording of a past webinar, or any other product, your order will ship within 1 week of your
order date. If you placed your order more than 2 weeks ago (or if it has been more than 2 weeks since
the live event that you ordered a recording of) and have not yet received your products, please contact
us. Click here
If you selected “Digital download”
Digital Downloads of recordings for upcoming webinars will be available approximately 2 business days
after the live event. Digital downloads for recordings of past webinars, or any other product, will be
available immediately. You should receive an email with instructions for accessing your digital products
within 1 hour of your order. If you placed your order more than 2 business days ago (or if it has been
more than 2 business days since the live event you ordered a recording of), please check your spam or
junk folders for an email from email@example.com or contact us. Click here
I’m placing an order for a Live Webinar, but someone else (or a group of us) will be attending. Whose
name should I use?
When you buy a seat for a live webinar, our website will ask, “Who should receive the webinar
connection instructions?” Please enter the name and email of the person who will be joining the
webinar. If you will be attending as a group, enter the name and email address of the person whose
computer you will be using. During the checkout process, you can use your own name and email address so that the receipt will come to you.
Will my webinar recording include the slides?
Yes! Any purchase of a recorded webinar will include a PDF link to the slides and/or supplemental
Are your programs available in Spanish?
No, at this time our webinars and training products are only available in English.
How can I get HRCI or SHRM credits?
Many of our HR-focused webinars are approved for HRCI and SHRM credits. During a Live Event you will have the ability to download the certificates of completion. If you were unable to download them, or watched the recording, please email or call us. We will verify your attendance and report your participation in our programs to HRCI and SHRM. If multiple people attend, please let us know so we can update our records. If they request any additional information from you, please contact us. Click here
I missed a webinar that I wanted to attend. When will you be holding it again?
The fastest way to gain access to one of our past webinars is to order a recording
and select the Digital download option. Many of our webinars are offered several times a year based on
demand, seasonality of the topic and availability of expert speakers.
What is the special offer/discount code?
The “special offer/discount code” field on our order form is for customers that have received a discount
code from us for a bulk order or promotional sale. If you have not received a discount code from us,
please leave this area blank.
Can I upload your programs to my LMS?
While our programs can be uploaded to an LMS, there is an additional fee to do so. Please contact us to request a price quote. The additional fee includes adding SCORM
functionality to the program so that you will be able to use all of your LMS tracking features.