Complaint Investigation Interviews: How to Navigate the Legal Pitfalls - and Manage Employee Emotions

Duration: 90 minutes

Every employee complaint investigation - whether it’s a claim of harassment, discrimination, theft or something else - comes with two complex challenges: navigating the legal landmines and dealing with employee emotions. How effectively you handle both determines whether or not the situation blows up into a costly, time-consuming legal mess. This program will give you a step-by-step plan that minimizes your legal risks and helps you deal with employee fear, anger and deception. (more details below)

* Approved for 1.5 recertification credit hour through HRCI & SHRM.


WHY ATTEND

Interviewing alleged wrong-doers, complainants and witnesses is the key to a successful complaint investigation – and it’s fraught with emotional and legal pitfalls. How and when do you break the news to the purported wrong-doer about the allegations? How do you handle reluctant or hostile witnesses, or conflicting information? What should you do when you believe someone is lying? What techniques can you use to get your witnesses to speak candidly and truthfully? How do you ensure that you’ve taken every step necessary to uncover the truth and minimize your organization’s legal exposure?

This fast-paced session uncovers the most common pitfalls and best practices in conducting investigative interviews. You’ll walk away with a comprehensive roadmap to help you get it done right every time.

LEARNING OBJECTIVES

This 90-minute session will cover:

  • Preparation – Investigatory best practice policies, procedures and protocols
  • Hearing and documenting complaints accurately – The key to an effective investigation
  • Interviewing witnesses – Including how to gain cooperation from those whom are reluctant, uncooperative or even angry
  • Evidence procedures – How to handle physical, testimonial and documentary evidence.
  • Reporting – Best practices in writing investigative reports
  • Retaliation and interference – Preventing and handling retaliation both during and after the investigation
  • Closing the investigation – Making decisions and closure procedures

          ABOUT THE SPEAKER

          Teri Morning has 20+ years of human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies. In addition to a MBA, she has a Master’s degree in Human Resource Development with a specialization in Conflict Management. Teri was certified by the State of Indiana in mediation skills and is currently certified in Project Management and IT Management, and qualified as a Myers-Briggs practitioner. Teri has held the PHR, SPHR, SPHR-CA and SHRM-SCP certifications.

          Certification

          This program has been approved for 1.5 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

          What You Get With Each Option

          Live Recording

          Live Only

          Participation in the live upcoming webinar

          Recording

          Recording Only

          Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

          Live and Recording

          Live + Recording

          Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

          Event Package

          Event Value Pack

          Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

          What You Get With Each Option close

          Live Recording

          Live Only

          Participation in the live upcoming webinar

          Recording

          Recording Only

          Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

          Live and Recording

          Live + Recording

          Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

          Event Package

          Event Value Pack

          Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

          About Webinar Connections close

          Each purchase is for ONE computer to access the session.
          A group may participate in a room together as long as only 1 computer is logged in.
          If you need more than one computer to access the webinar, please call customer service at 888-479-2777.
          A charge will apply for each connection.