Conflict Resolution Skills for Managers and Supervisors

Tuesday, January 14, 2020 at 1pm ET           Duration: 60 minutes

Workplace conflict never just goes away on its own. In fact, when managers and supervisors ignore it, feelings of anger, resentment and frustration escalate, resulting in turnover, poor productivity and slumping morale. Why do so many leaders let this happen? The answer is simple. They don’t have the tools to defuse conflict effectively – so they avoid it. This program will give them the guidance they need. (more details below)

* Approved for 1.0 recertification credit hour through HRCI & SHRM.


WHY ATTEND

Unmanaged conflict is an obvious threat to organizational success. But many managers and supervisors don’t realize how destructive it is for their own careers. For anyone in a leadership role, the ability to confront problems and handle conflict is NOT optional. It’s a must-have skill. This session will give supervisors the confidence they need to resolve conflict before it spirals out of control.

LEARNING OBJECTIVES

Our speaker will explain:

  • The 3 stages of a conflict: from mild annoyance to overt battles!
  • The 5 styles of management conflict and how to identify the right one for each situation.
  • How to shift out of “unpleasant encounter” mode and into “learning opportunity” mode when confronting an issue.
  • How to take your emotions out of the equation even when faced with angry or abusive people.
  • The 3 “Don’ts” when in the mix of a conflict negotiation.
  • How to psych yourself up for “the talk”; setting the stage so you’re relaxed and confident.

                                                                                      ABOUT THE SPEAKER

                                                                                      Valerie Grubb previously served as the Vice President of Strategic Operations & Initiatives at NBC Universal. In this capacity, she oversaw business development opportunities within the Media Distribution Services group, including the sale of several NBC properties. In addition, Valerie oversaw quality initiatives in preparation for the 2008 Olympics in Beijing, China. Valerie was promoted to this position after NBCU purchased Oxygen Media where she served as the Vice President of Operations. At Oxygen, Valerie had a wide array of responsibilities including Human Resources, Risk Management, Training, Facilities, Security, Travel and Real Estate Operations for all Oxygen offices across the United States. Valerie was directly involved in the initial formation, growth strategy and wild success of Oxygen which eventually led to the sale to NBCU. Prior to joining Oxygen in 1999, Valerie was the Vice President of Operations for Barry Diller during the inception of InterActive, Corp. While with IAC, Valerie was a significant contributor to the company’s aggressive acquisitions strategy; managing the integration of newly acquired companies in to the corporate umbrella.

                                                                                      Certification

                                                                                      This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

                                                                                      What You Get With Each Option

                                                                                      Live Recording

                                                                                      Live Only

                                                                                      Participation in the live upcoming webinar

                                                                                      Recording

                                                                                      Recording Only

                                                                                      Full MP4 recording of webinar, including Q&A (digital download).

                                                                                      Live and Recording

                                                                                      Live + Recording

                                                                                      Participation in the live webinar + Full MP4 Recording (digital download).

                                                                                      Event Package

                                                                                      Event Value Pack

                                                                                      Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. (digital download)

                                                                                      What You Get With Each Option close

                                                                                      Live Recording

                                                                                      Live Only

                                                                                      Participation in the live upcoming webinar

                                                                                      Recording

                                                                                      Recording Only

                                                                                      Full MP4 recording of webinar, including Q&A (digital download).

                                                                                      Live and Recording

                                                                                      Live + Recording

                                                                                      Participation in the live webinar + Full MP4 Recording (digital download).

                                                                                      Event Package

                                                                                      Event Value Pack

                                                                                      Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. (digital download)

                                                                                      About Webinar Connections close

                                                                                      Each purchase is for ONE computer to access the session.
                                                                                      A group may participate in a room together as long as only 1 computer is logged in.
                                                                                      If you need more than one computer to access the webinar, please call customer service at 888-479-2777.
                                                                                      A charge will apply for each connection.