Crucial Conversations: A Leader’s Toolkit for Difficult and Disciplinary Interactions

Duration: 90 minutes

Touchy, embarrassing subjects. Disciplinary issues. Bad performance reviews. There's no way for a manager to get around these tough conversations. You've got to get through them. If you don't, problems fester until they're causing real and lasting damage to your company--and to your reputation as a leader. But if you master a few proven communication skills and leadership strategies, you'll be able to approach these discussions with confidence and clarity every time.  This webinar will help. (more details below)


WHY ATTEND

Every leader needs to master language and communication to handle tough conversations effectively. This webinar, presented by renowned leadership coach Pamela Jett, is loaded with practical communication techniques for everyone from the C-suite to first-time supervisors. 

LEARNING OBJECTIVES

You’ll learn practical strategies you can put into practice immediately, including:

  • The leadership mindset to make disciplinary conversations easier.
  • The difference between “can’t do” and “won’t do” issues.
  • Tricks to stay calm during difficult conversations.
  • Proven exercises to prepare for tough conversations.
  • A 4-step process for requesting behavior change.
  • The “BCA technique”--a template for almost any difficult conversation.
  • How to stop feeding carrots to stick people.
  • What to say and do when tears flow.
  • What never to say during a disciplinary conversation.
  • The power of silence.
  • How to keep records and notes so that you can hold people accountable.
  • The art of open-ended questions to gain cooperation.

        ABOUT THE SPEAKER

        With a wide-ranging clientele that includes the high-tech sector, manufacturing, women's groups, government agencies, and finance and banking, Pamela Jett is a communication expert who has given well over 800 presentations to more than 135,000 people in seven countries. Pamela works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Today, with more than 15 years of professional speaking experience, Pamela has been nationally recognized for her presentation skills. In 2007 Pamela became one of fewer than 200 women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association.

        Certification

        This program has been approved for 1.5 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

        What You Get With Each Option

        Live Recording

        Live Only

        Participation in the live upcoming webinar

        Recording

        Recording Only

        Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

        Live and Recording

        Live + Recording

        Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

        Event Package

        Event Value Pack

        Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

        What You Get With Each Option close

        Live Recording

        Live Only

        Participation in the live upcoming webinar

        Recording

        Recording Only

        Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

        Live and Recording

        Live + Recording

        Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

        Event Package

        Event Value Pack

        Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

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