Dealing with Difficult People on the Job

WHY ATTEND

Difficult people are everywhere. At work, at home, in the grocery store. Dealing with them is unavoidable. They affect our lives in ways we don’t like. They make us angry. Turn us into people that we don’t want to be. Make us say things we don’t want to say. They know exactly how to push our buttons.

But there’s a way to change this. And it doesn’t involve quitting your job. This webinar will help you deal with demanding clients; difficult co-workers; challenging bosses and anyone else that has a knack for making your blood boil.

LEARNING OBJECTIVES

In this session you will learn skills to help you:

• Understand what makes some people so difficult and why normal communication skills don’t work on these people
• Become unflappable in the face of high drama, verbal attack and other classic difficult people behaviors
• Stay calm in highly charged situations
• Spot flair ups and walk around them, not into them
• Engage in emotional conversations while staying centered
• Remain focused, productive and clear, regardless of how difficult your difficult people are

ABOUT THE SPEAKER

With a wide-ranging clientele that includes the high-tech sector, manufacturing, women's groups, government agencies, and finance and banking, Pamela Jett is a communication expert who has given well over 800 presentations to more than 135,000 people in seven countries. Pamela works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Today, with more than 15 years of professional speaking experience, Pamela has been nationally recognized for her presentation skills. In 2007 Pamela became one of fewer than 200 women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association.

Certification

This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).