Managing and Motivating the Seven Most Challenging Types of Employees

WHY ATTEND

Dealing successfully with difficult employees hinges on a simple principle: Every behavior has a goal. As a manager, if you can understand that goal, you can start correcting the behavior of a variety of challenging personalities in the workplace.

In this webinar, management expert Marie McIntyre will explain her five-step methodology, which she calls the “AMISH Formula” for behavior change: The steps are: Awareness, Motivation to Change, Identifying Problem Behaviors, Substituting New Behaviors, and Habit-forming Practice.

Her program will give you a deep understanding of the seven most challenging types of employees—and you’ll leave with a specific and detailed plan for managing and motivating each one.

LEARNING OBJECTIVES

The program will include:

• How managers can unconsciously enable employees by rewarding negative behaviors
  
• The five traits managers must have to effectively deal with challenging employees
  
• How to respond when challenging employees blame others or deny responsibility
  
• Proven techniques for dealing with:
  
• Confrontational types: Drama Queens, Challengers and Power Grabbers
• Passive Aggressives: Slackers and Clingers and Childish Adults: Whiners, Pouters, Tattletales and Gossips
• How to inspire challenging employees by flipping their “motivational switch”
  
• A 10-step “coaching road map” to guide your performance discussions
  
• Dealing with truly toxic employees: When termination is the only option

ABOUT THE SPEAKER

Marie McIntyre operates a career coaching business in Atlanta, GA, and the website www.yourofficecoach.com .

She is the author of two books - Secrets to Winning at Office Politics and The Management Team Handbook – and writes a career advice column, Your Office Coach, which appears in newspapers nationwide. She is also a regular contributor to CNBC online.

Marie's advice has been quoted in Fortune, the New York Times, the Wall Street Journal, Forbes and many other publications. As a consultant, Marie has worked with a wide variety of organizations, including Cisco, The Home Depot, AT&T, Walgreens, Lockheed Martin, and the CDC.

Certification

This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).