Problem Employees: Strategies for Coaching, Disciplining, and Turning Them Around

WHY ATTEND

Many managers avoid their problem employees, but smart managers don’t let it happen. When they have a problem employee, they’re always thinking, “I have only two options: Today, I’m either going to develop this person, or fire him.”

In other words, they act!

This conference will give managers and supervisors a real-life guide for handling even the toughest problem employees. Participants will: 

1. Become acutely aware of the reasons no serious manager or supervisor can show tolerance for problem employees
2. Acquire new tools to help them address problem employees quickly, appropriately and effectively.

LEARNING OBJECTIVES

Topics include: 

• The two types of poor performance a manager must be able to distinguish
• The worst thing a manager can do in response to a non-performing employee
• How to get to the root of the problem rather than focusing on just “symptoms”
• Key factors to help tailor a manager’s approach – not all situations should be handled the same way 
• A communication skill no manager can do without when discussing problems
• How to know when enough is enough and the employee should be let go

ABOUT THE SPEAKER

Amy Henderson leads Henderson Training located in Bend, Oregon and has been involved in all facets of training and development since 1991. She's worked in a wide array of industries nationwide such as high tech, banking, insurance, retail, manufacturing, construction and hospitality.

Amy is a seasoned trainer who draws on her expertise as a manager and entrepreneur. She has logged thousands of hours in the classroom, facilitating training, individual coaching, and has designed and implemented a wide range of programs.

Certification

This program has been approved for 1.5 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).