Turning Around Employees Who Need an Attitude Adjustment

WHY ATTEND

Do some people in your company need an attitude adjustment? Maybe you know them:

• The guy with the time clock” mentality who does the minimum but expects generous raises.
• The lady with a “the company is out to get me” approach to every situation.
• The employee that thrives on gossip and creating drama.

When you see this kind of behavior, realize that part of the problem is the employee’s boss. Too often managers send the wrong message to troublesome employees by tolerating negative attitudes, turning a blind eye to bad behavior and fostering an entitlement mentality. The result: Negativity grows, company culture becomes poisonous, and productivity crashes.

How do great managers get employees to understand that by doing more for the company, they’re doing more for themselves? That’s the subject of this no-nonsense presentation by Carol Hacker.

LEARNING OBJECTIVES

In this 60-minute session you’ll learn:

• The importance of identifying the causes of negativity.
• How to use the “behavior blindness” technique to approach employees who need an attitude adjustment.
• 5 key steps to take when an agreement is reached that there is a problem.
• How to successfully coach your employees in helping them turn around bad attitudes.
• Giving critical feedback without causing defensiveness and making matters worse.
• The importance of explaining the consequences of failure to make an attitude adjustment.
• Using positive reinforcement to encourage dissenters to be team players.
• The importance of documenting to protect yourself and your organization from a charge of unfair discipline and/or wrongful termination.

ABOUT THE SPEAKER

Carol Hacker is a celebrated speaker, author, founder and president of Hacker & Associates, a management consulting and seminar company established in January 1989 and headquartered in Atlanta, Georgia. She is nationally recognized as a "high-content presenter who motivates." Carol teaches her audiences how to build profitability through winning teams, productivity, employee competence and a commitment to excellence.

As the author of over 350 published articles, scores of audio CDs and 13 books (including the bestseller, Hiring Top Performers-350 Great Interview Questions for People Who Need People), Carol’s thought-provoking, skill-building seminars are guaranteed to energize you with loads of practical information that can be put to use immediately. Her viewpoint is the result of her successful business career including a position as the Director of Human Resources for the North American Division of a European manufacturing company, and an academic background that includes a B.S. and M.S. with honors from the University of Wisconsin.

Certification

This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).